Terms of Service

1. Who can use The Gap

You must be at least 18 and able to enter into a binding agreement. You're responsible for keeping your Apple account secure and for what happens under your account.

2. What The Gap does

The Gap analyses information from your phone, connected wearables and services, and what you log, to show patterns in your own data. It also offers a daily plan, reminders, food and workout tracking, an AI assistant, and suggested foods, recipes and videos.

The Gap is under active development. Features may change, be added, or be removed, and the service may be unavailable from time to time.

If you load sample data to look around, it is made up and is kept separate from your own data until you remove it.

3. Not medical advice

Everything in The Gap is general information only. It is not medical, nutritional or psychological advice, not a diagnosis, and not a substitute for a qualified professional who knows your circumstances. The Gap is not a medical device.

• Check with a doctor before starting or changing an exercise or eating plan, particularly if you have a medical condition, are pregnant, or take medication.
• Exercise carries a risk of injury. Use weights and intensities you can control, and stop if something hurts.
• Food, recipe and nutrition information, including calorie and protein figures, is an estimate and can be wrong. If you have an allergy or intolerance, always check ingredients and labels yourself. Do not rely on the app to keep you safe.
• Insights are statistical and can be wrong, especially with little data. They show patterns, not proof of cause in your body. Do not make medical decisions based only on them.
• The Gap shows short summaries of published research, including studies about supplements, on Home and beside some findings. They describe groups of people, not you. They are general information only and not a recommendation to take, start, stop or change any supplement, medicine, food or activity.
• Supplements and medicines can interact with each other and aren't right for everyone. Talk to a doctor or pharmacist first, especially if you are pregnant, have a medical condition or take medication. If you log supplements you take, The Gap only compares your own days with and without them. That describes your data; it does not show that a supplement works or that you should take it.
• In an emergency call 000. If gambling, alcohol, tobacco or other substances are a concern for you, support is available: Gambling Help Online 1800 858 858, Quitline 13 78 48, and Lifeline 13 11 14.

4. Your account and your information

You own the information you put into The Gap. You give us a limited licence to store and process it, including using the AI and other service providers listed in our Privacy Policy, only so we can provide and improve the service for you.

You can delete your account in Settings at any time. That permanently deletes your information and sign-in, as described in the Privacy Policy.

5. Subscriptions and payments

The Gap requires a paid subscription. Prices, the length of each subscription and any free trial or introductory offer are shown on the purchase screen before you buy. Payment is taken from your Apple ID account when you confirm the purchase.

Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the end of the current period. You can manage or cancel in Settings on your iPhone, under your name, then Subscriptions. Cancelling stops future renewals; you keep access until the end of the period you've paid for.

Purchases are processed by Apple, so refunds are handled by Apple under its policies. If we change the price we'll follow Apple's rules for notifying you. Subscriptions can be restored on a new device using Restore Purchases.

6. The free month

New subscribers are offered a free month, if Apple shows it on the purchase screen. It is an introductory offer run by Apple, and Apple decides who is eligible: Apple normally allows one free introductory offer per Apple Account for a subscription group, so if you have used one before you may not be offered another. The purchase screen shows the exact offer and the price that applies afterwards before you confirm.

What you get during the free month:

• Everything in The Gap that a paying subscriber gets: connecting Apple Health and wearables, the analysis and findings, the daily plan, food, water and workout tracking and templates, goals, reminders, suggested foods, recipes and videos, and Gappy, our AI assistant.
• One difference: the AI features have a smaller allowance than a paid subscription. During the free month Gappy answers up to 10 questions a day, and there is a smaller monthly AI allowance than a paid subscription has (see AI allowance below). Everything else works the same.
• No charge. Nothing is taken from your Apple Account during the free month.

Ending the free month early: if you use up the free month's AI allowance, the Gappy screen offers Go Pro now. Choosing it ends your free month straight away, charges you today the full price shown for the plan you chose, starts your paid subscription (which then renews each period unless you cancel), and gives you the paid AI allowance. You are not charged anything for the unused days of the free month, so there is nothing to refund for them, and once the free month has ended it cannot be added back. Purchases are handled by Apple, which decides refunds under its own policies.

What happens at the end: unless you cancel at least 24 hours before the free month ends, Apple automatically starts the paid subscription and charges the price shown on the purchase screen for the plan you chose (monthly or yearly), and then renews it each period. If you cancel before then, you are not charged and you keep access until the free month ends. To cancel, open Settings on your iPhone, tap your name, then Subscriptions. We cannot cancel it for you, because Apple handles the subscription.

If notifications are on, we send one reminder a few days before the free month ends. It is a courtesy only: the end date is shown in your Apple subscription settings, and you are responsible for cancelling in time if you do not want to continue.

If you do not continue after the free month, you will not have access to the app's features. You can still ask us to delete your information at any time, in Settings or by writing to hello@causalme.com.

7. AI allowance

The AI features (Gappy, AI-written explanations, improvement plans, reading insights, recipe and food ideas, and the wording of your daily plan) cost us money each time they are used, so each subscription includes a monthly AI allowance. It is a fair-use allowance measured by how much AI is used, not by a number of messages, and it starts again on the first day of each month (UTC).

When you have used your allowance, Gappy tells you so and when it starts again, and the other AI features show their ordinary written text instead of AI-written text. The rest of The Gap keeps working. There are also daily limits on some AI features, for example the number of questions you can ask Gappy in a day.

The allowance during the free month is smaller than for a paid subscription. If we offer a higher plan, the purchase screen says how its allowance differs. We may change allowances and limits over time, for example to keep the service sustainable, and will tell you in the app if a change affects what you have paid for in a significant way.

8. Acceptable use

You agree not to:

• access or try to access anyone else's data or account;
• copy, reverse-engineer, scrape, overload, or interfere with the service, or try to get around its limits or security;
• use it unlawfully, or to harm others; or
• enter information that isn't yours to share.

We may suspend or end access if these terms are broken or to protect the service or other people.

9. AI-generated content

Some content, including insight explanations, daily plans, assistant answers, and recipe and food ideas, is written by an AI service. It can be inaccurate, incomplete or unsuitable for you. You're responsible for how you use it.

10. Third-party services and content

The Gap connects to services we don't control, including Apple Health, wearable and calendar providers, food databases, and YouTube. They have their own terms and privacy policies, and may change or stop working. Videos and links are shown for your convenience; we don't own or endorse them and aren't responsible for them. Food data may come from public and crowd-sourced databases and can contain errors.

11. Our property

The app, its analysis methods, text, design and branding belong to us or our licensors. We give you a personal, non-transferable licence to use the app for its intended purpose. The app includes open-source software, which remains under its own licences. If you send us feedback, we may use it without owing you anything.

12. Our responsibility

We take care in providing The Gap, but it is provided "as is" and we don't promise it will be uninterrupted, error-free, or that any insight or suggestion is accurate or suits you.

Nothing in these terms limits or excludes any right you have under the Australian Consumer Law or other laws that can't be limited or excluded. Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss or for loss of data, profit or opportunity, and our total liability for any claim relating to the service is limited to the amount you paid us for the service in the 12 months before the claim (or, where the law permits, supplying the service again).

13. Ending your use

You can stop using The Gap and delete your account at any time. We can end or change the service with reasonable notice where we can. Sections that by their nature should continue (such as ownership, disclaimers and limits on liability) continue after your account ends.

14. Governing law

These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.

15. Terms that apply because you use an iPhone

These apply in addition to the rest of these terms, and in any conflict about Apple, they prevail:

• These terms are between you and us only, not Apple. We, not Apple, are responsible for The Gap and its content, maintenance and support, and for any claims about it.
• Our licence to you is limited to use on Apple devices you own or control, under the App Store's usage rules.
• Apple has no obligation to provide maintenance or support. If the app fails to meet a warranty, you may tell Apple and Apple will refund the purchase price of the app (if any); to the extent allowed by law Apple has no other warranty obligation for it.
• If a third party claims the app infringes their intellectual property, we, not Apple, are responsible for dealing with that claim.
• You confirm you aren't in a country subject to a U.S. embargo or listed as a restricted party, and that you'll comply with applicable third-party terms, such as your mobile data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

16. Changes and contact

We may update these terms; the date above shows the latest version, and we'll tell you in the app about significant changes. Continuing to use The Gap after a change means you accept it.

Questions or claims about The Gap: hello@causalme.com.